Shipping & Returns policy at O'Caseys Irish Store

Shipping & Returns

We maintain a good stock of our listed items and we endeavor to ship your order in a timely manner, usually within 48 hours of receipt of the order. We ship USPS Priority Mail as our default carrier, you may select Express mail as an option as well. International packages are calculated by USPS global rates. You, the customer are responsible for customs and duties (if any) levied on international shipments.
Jewelry pieces from Ireland may take 3 -4 weeks depending on the piece and depending on whether it is being custom made. Sometimes the manufacturer has the item "on the shelf in Ireland" in which case your order would be shipped to us and onto you quicker than the 3-4 week time frame.

We will not unnecessarily hold your order. If an item is going to take longer than the 3- 4 week time frame, we will notify you immediately and make other arrangements to your satisfaction including cancelling your order and issuing a refund if requested.

Returns

We will accept returns on all goods except custom ordered wedding bands with a receipt within 30 days in original packing. Wedding bands are custom made in Ireland and generally cannot be re-sized in the States. If you make an error in the size ordered and mistakes do happen, please contact us immediately. There is a charge of $75.00 for exchange plus shipping charges to/from Ireland, which may be waived at our discretion. You must contact us for a return authorization number(RA #). We will refund or replace the item less shipping costs. Less shipping costs means if you were offered free shipping initially, we will deduct the shipping fee from your refund or charge shipping to replace the item.

Defective products; We must be notified within 7 days of receipt of a defective piece (link broken, stone missing)for us to issue a defective RA # whereupon we will replace or refund the product.